REWARDS - TIMING: When will all of the rewards be sent out?
We've now posted a complete scheduled of estimated shipping dates here: http://www.zappamovie.com/rewards Of course, like all crowdfunding campaigns (and most docs!), the schedule could always change. We can't promise what'll happen, but we CAN promise we'll work hard to tell you ASAP if/when anything changes. And you'll always be able to find our most current estimates at the link above. Last updated: Fri, Mar 18 2016 2:52 pm EDT
REWARDS - SHIPPING: When will you collect shipping charges?
Quick answer: We'll charge you for shipping after the campaign ends, when you fill out your Reward Order form. Want more details about this, or why we're doing it (to save you money!)? Read the full, detailed answer in our FAQ at http://www.zappamovie.com/faq/rewards#shipping Last updated: Fri, Mar 18 2016 3:11 pm EDT
REWARDS - T-SHIRT: What sizes are available? How will you know what size I want?
There are always LOTS of shirt-related questions, and we've got answers to most of them. Read the full, detailed answer in our FAQ at http://www.zappamovie.com/faq/rewards#tshirts. Last updated: Fri, Mar 18 2016 3:11 pm EDT
CAMPAIGN - Why doesn't your Kickstarter actually say "FUCK" in the title?
RIGHT?! This is one of the best, most important questions you can ask! Basically, because most of the online platforms won't allow us to use it... but don't worry, it's not the name of the MOVIE... it's just the name of the Kickstarter campaign. Read the full, detailed answer in our FAQ at http://www.zappamovie.com/faq/thekickstarter#fuck Last updated: Fri, Mar 18 2016 3:11 pm EDT
CAMPAIGN - Are members of the Zappa family involved?
This one is really important too. Before she passed, Gail Zappa, and the Zappa Family Trust (ZFT), gave me permission to make this movie, and with it, full access to include ANYTHING in Frank's private archives ("the Vault"). But the Zappas do NOT get creative control or approvals over the finished film, which is important to me. Otherwise, it wouldn't be an objective doc. It would be a commissioned puff-piece. Read the full, detailed answer in our FAQ at http://www.zappamovie.com/faq/thezappas#involved Last updated: Fri, Mar 18 2016 3:11 pm EDT
CAMPAIGN - Why are you crowdfunding this project?
There are a few big reasons, but the biggest are that: (a) I think a lot of Zappa fans will be excited, just like I am, at this chance to peek inside the Vault, and to save/preserve a lot of the historical (but less commercial) stuff Frank saved, and (b) I think Frank would have been totally into crowdfunding, since it lets artists keep a lot more creative freedom. Read the full, detailed answer in our FAQ at http://www.zappamovie.com/faq/thekickstarter#crowdfunding Last updated: Fri, Mar 18 2016 3:11 pm EDT
REWARDS - Will backers see/receive the finished doc before anyone else?
Quick answer: that depends on a lot of factors, and I don't control all of those. But I WANT backers to see the movie first, even if we do a live online preview screening. I can't promise you'll get your downloads or DVDs before they go on sale, but I CAN promise I'd like you to, and I'll do my best to make that happen, if it doesn't keep us from getting distributed. Read the full, detailed answer in our FAQ at http://www.zappamovie.com/faq/rewards#releasetiming Last updated: Fri, Mar 18 2016 3:11 pm EDT
THE MOVIE - Aren't there a bunch of other Frank Zappa documentaries already?
Read the full, detailed answer in our FAQ at: http://www.zappamovie.com/faq/movie#lotsadocs Last updated: Fri, Mar 18 2016 3:11 pm EDT
THE VAULT - If we save the Vault, who owns the stuff in it?
Quick answer: whatever we save and digitize from the Vault will still belong to the Zappa Family Trust, but we'll have full permission to include ANY of what we find in the final doc, and the companion book, and I'll be able to share a bunch of clips and highlights with you as part of the DIGITAL VAULT PASS reward (TRACK 25+). Read the full, detailed answer in our FAQ at: http://www.zappamovie.com/faq/thevault#ownership Last updated: Fri, Mar 18 2016 3:11 pm EDT
THE VAULT - Why aren't the Zappas saving the Vault on their own?
Quick answer: they've been working for decades already to save and release as much material as they can, but it's a MUCH bigger job than most people can imagine. It takes a TON of time and money, and by the time they're able to get around to all of it (especially the less commercial stuff), it might be too old/damaged to fully restore and preserve. And I don't think I'm the only Zappa fan who likes the idea of helping save more stuff, and getting to see more of what's hiding in there, so I think it works out for everyone. Read the full, detailed answer in our FAQ at: http://www.zappamovie.com/faq/thevault#zappas Last updated: Fri, Mar 18 2016 3:11 pm EDT
THE VAULT - What happens to the Vault if we don't raise enough? Will it all be lost?
Quick answer: FUCK NO. The ZFT will continue working to save as much as they can on their own, and will probably continue releasing it on new albums. But we have a chance to save a lot more stuff, right now, and get access to it for the doc, the book, and the Digital Vault Pass. Read the full, detailed answer in our FAQ at: http://www.zappamovie.com/faq/thevault#ifwefail Last updated: Fri, Mar 18 2016 3:11 pm EDT
THE VAULT - How are you going to preserve and archive everything? Is Joe Travers involved?
Oh man, such a great question. The quick answer: yes, Joe "Vaultmeister" Travers will continue to oversee ALL efforts to preserve and save material from the Vault, but with the funds we raise, we'll be able to help him expand and save more... especially some of the really interesting, but less commercial, material about Frank's life. I've been learning a ton about the complexities of preserving and archiving, but I'll never know as much as Joe. (No one will!) So, I asked him if he could write a little bit about what's involved, and he sent me a detailed answer. You can read that as part of the full, detailed answer in our FAQ at: http://www.zappamovie.com/faq/thevault#preservation Last updated: Fri, Mar 18 2016 3:11 pm EDT
BONUS REWARDS - How do I get my ZAPPA FOR PRESIDENT stickers? How will you know I voted?
Read the full, detailed answer in our FAQ at: http://www.zappamovie.com/faq/rewards#voting Last updated: Fri, Mar 18 2016 3:15 pm EDT
THE ZAPPAS - Why aren't the Zappas paying for this doc themselves?
Quick answer: because it's important that this movie be objective and unbiased. The ZFT approved us making it, but have no creative control or approval over the final edit. Read the full, detailed answer in our FAQ at: http://www.zappamovie.com/faq/thezappas#indiedoc Last updated: Sat, Mar 19 2016 3:10 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.